filter_list Filters
Section
Status
Dept
Stability
3 issues
Product
Blocked
#1
Benefits Slow to Load
descriptionThe Issue
Benefits loads slowly in demos. Three investigation strands all converge on the same root cause — the app isn't on .NET 10 yet — so they're tracked together here.
account_treeLinked Strands
- Primary fix — .NET 10 migration (Blocked · Eva Boman): Blocked pending MSMQ removal (Q2). Work won't start before Q3; completion estimated 2026.
- Observability via .NET 10 (Blocked · Eva Boman): Same migration unlocks deeper telemetry. Grafana has been expanded in the meantime to cover errors and service responsiveness.
- Lazy load / pre-warm cold start (Parked · Andy Clark): Demo sites behave the same as production, so selective pre-warming isn't practical. Revisit in Q3 if the number of demo sites is reduced.
warningPain Point
The core fix is over a year away and completely out of the demo team's hands. There's no viable short-term engineering workaround, and no automated way to catch load regressions before they hit a pitch.
buildHow to fix
Investigate infrastructure changes that could remove the cold-start penalty — faster storage (SSDs), additional CPU cores, or adjusted pre-warming. Scope the cost/benefit with Tech before committing.
Tech
Progressing
#2
500 Errors / 404 Timeouts — General Stability
descriptionThe Issue
A cluster of intermittent server-side errors surfaces across the portal during demos. Two investigation strands are tracked together here so a common root cause can be found.
account_treeLinked Strands
- 500 on Benefits → Home navigation (Progressing · James Fairhead / Paul Young): Navigating from the Benefits module back to the Home module can trigger a 500 server error, breaking the return path to the portal home.
- Wider error pattern — 404s, bad requests, session faults (Progressing · James Fairhead / Paul Young): Across the other tracked issues, 404s, bad requests and session-retention faults keep recurring. These likely share an underlying server-side cause — rather than fix each in isolation, we need to trace the common culprit and resolve them as a group.
warningPain Point
Errors during a demo are extremely damaging. Without documentation they can't be properly tracked or fixed.
buildHow to fix
Run a deeper root-cause investigation — profile for memory leaks and audit the service configuration to rule out anything misconfigured before patching symptoms individually.
Tech
Not Started
#3
Logout Does Not Terminate Session
descriptionThe Issue
Signing out does not fully clear the session cookie. Refreshing the page after logout re-authenticates the user and returns them straight to the portal rather than the login screen.
warningPain Point
Erodes demo credibility — prospects may read this as a security concern if the app appears to ignore a logout action. Also blocks clean account-switching during multi-persona demos.
buildHow to fix
Fix the session cookie so it is fully flushed on logout, ending the session server-side and forcing re-authentication on the next request.
World Tour
3 issues
Tech
Progressing
#4
World Tour — Single Login / No Repeated Log-In Per Country
descriptionThe Issue
POC built and shared. Strategy uses Global Navigation as the foundation — one login to switch country and brand across all demo sites. Branding will only show for internal demo users. Language settings linked to Global Nav and Single Profile workstreams.
warningPain Point
Global Nav is a hard prerequisite — until it's built, the full World Tour can't be completed. Work spans multiple squads and roadmaps, making coordination complex.
buildHow to fix
Conceptual, heavier piece of work — treat it as a sizeable design effort and, where possible, align delivery with issue #5 so both can be solved together rather than in sequence.
Tech
Progressing
#5
Easy Way to Demo Global Benefits Without Logging In Each Time
descriptionThe Issue
Sellers currently have to log in and out per country during global benefit demos, which breaks the demo flow. This is being addressed as part of item #4 (World Tour).
warningPain Point
Still a live blocker today — logging in and out per country breaks momentum and looks unprofessional in front of prospects.
buildHow to fix
Ask the IDP owner to stand up a basic setup mirroring what we already have in FPS, so global benefit demos can run without per-country re-authentication.
Tech
Progressing
#6
Link All International OneHub Demos to Home with Language Enabled
descriptionThe Issue
Linking URLs and enabling correct language settings for all international demo sites, to be completed as part of the World Tour build once Global Nav is in place.
warningPain Point
Language settings and URL routing aren't in place yet — international demos don't feel connected and risk showing the wrong language to prospects.
buildHow to fix
Current progress is unclear — pick up the thread with the owning squad, confirm status, and define the concrete next steps needed to land the fix.